Privacy policy

Last updated: July 2026

At Storya, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your information when you visit our website, create an account, place an order, or otherwise interact with our services. By using our website, you acknowledge that you have read and understood this Privacy Policy and agree to the practices described below.

When you visit our website, create an account, or place an order, we may collect personal information that you voluntarily provide, including your name, email address, phone number, billing and shipping address, account information, and payment details. We also collect order history, customer support communications, device information such as your browser type and IP address, and website usage data that helps us improve your shopping experience. Payment information is processed securely through our trusted payment providers, and Storya does not store your complete payment card information.

As Storya specializes in custom-made products, we also collect the reference photos you upload when placing an order. These photos are used solely for creating your personalized Storya product, processing your order, providing customer support, and maintaining product quality. Your uploaded photos are securely stored and are only accessible to authorized team members and trusted production partners who require access to complete your order. We never sell, rent, or use your uploaded photos for advertising purposes without your permission. If you agree, we may feature photos of completed products on our website or social media. If you would prefer to keep your order private, simply let us know and we will respect your preference. Please ensure that you have the legal right to use any photos you upload to Storya. By submitting photos through our website, you confirm that you either own the photos or have obtained permission from the rightful owner to use them for the purpose of creating your custom product.

We use the information we collect to process and fulfill your orders, manage your Storya account, arrange payment and shipping, communicate important updates about your order, provide customer support, improve our products and website, maintain website security, detect fraudulent activities, and comply with applicable legal obligations. If you choose to subscribe to our mailing list, we may also send promotional emails about new products, exclusive offers, and company updates. You may unsubscribe from these marketing emails at any time by clicking the unsubscribe link included in the email.

To provide our services efficiently, we may share your personal information with trusted third-party service providers, including Shopify, payment processors, shipping and logistics partners, production partners, website hosting providers, analytics providers, and customer support platforms. These parties receive only the information necessary to perform their services on our behalf and are required to protect your information. We may also disclose personal information when required by applicable law or lawful requests from government authorities. Storya does not sell, rent, or trade your personal information to third parties.

Our website uses cookies and similar technologies to improve website functionality, remember your preferences, analyze website traffic, and provide a better shopping experience. Cookies may also help us understand how visitors interact with our website so we can continue improving our services. You may disable cookies through your browser settings at any time, although doing so may affect certain features of our website.

We take reasonable administrative, technical, and organizational measures to protect your personal information from unauthorized access, loss, misuse, alteration, or disclosure. While we continuously work to safeguard your information, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

We retain your personal information only for as long as necessary to fulfill your orders, provide our services, comply with legal obligations, resolve disputes, enforce our policies, and maintain business records. Customer photos may also be retained for a reasonable period to assist with future customer support, quality assurance, and order history unless you request their deletion where permitted by applicable law.

Depending on your country or region, you may have certain privacy rights, including the right to access, correct, update, delete, or request a copy of your personal information, as well as the right to restrict or object to certain types of data processing where permitted by applicable law. If you wish to exercise any of these rights, please contact us using the information provided below. We may ask you to verify your identity before processing your request.

Because Storya serves customers around the world, your personal information may be transferred to, stored, or processed in countries outside your country of residence by Shopify and our trusted service providers. Where required by applicable law, we implement appropriate safeguards to help protect your personal information during these international transfers.

Our services are not intended for children under the age required by the laws of their country or region, and we do not knowingly collect personal information from children. If you believe that a child has provided us with personal information, please contact us so that we can take appropriate action.

Our website may contain links to third-party websites or services that are not owned or operated by Storya. We are not responsible for the privacy practices, security, or content of those third-party websites, and we encourage you to review their privacy policies before providing any personal information.

We may update this Privacy Policy from time to time to reflect changes in our business operations, legal requirements, or industry practices. Any changes will become effective immediately upon being posted on this page, and the “Last updated” date will be revised accordingly.

If you have any questions about this Privacy Policy, your personal information, or your privacy rights, please contact us at support@storyacustom.com. We will be happy to assist you.